Shipping Policy
Our shipping approach is designed to be as seamless as possible, with no hidden fees or surprises. Shipping is included in the price you see, there are no additional charges at checkout.
Please note that if an item is returned, the original shipping cost which is included in the purchase price, is non-refundable.
Standard orders are typically processed within 1–3 business days. For custom or made-to-order products, processing times may be longer. If this applies, its status will be designated on the product page.
Orders may be edited or canceled within 24 hours of placement. Once an order is in transit, we cannot reroute, modify, or cancel it. Once your order ships, you’ll receive an email confirmation with a tracking number. You’ll be able to follow your shipment’s progress directly through the carrier.
Most orders arrive within 7–14 business days. These timelines are estimates, and transit times can ultimately vary depending on supplier, carrier, and destination. For international shipments, customs clearance can extend delivery times. All deliveries are made to your front door or doorstep. Assembly, unpacking, and in-room placement are not included. For oversized or freight shipments, the carrier may contact you directly to schedule delivery.
If your order arrives damaged, please notify us within 7 days of delivery by emailing [support@cedarheights.studio]. Include in the e-mail: (1) Your order number. (2) Photos of the item and packaging. (3) A brief description of the issue. We’ll make it right with either a replacement or a full refund.
If your order appears lost in transit or is experiencing unusual delays, please contact us at [support@cedarheights.studio]. We will work with the carrier to investigate and assist you in resolving the matter.